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Quality Assurance Associate (US) – Mount Laurel. NJ Full Time
Quality Assurance Associate (US) – Mount Laurel. NJ
TD is committed to providing all employees with opportunities for fair and equitable compensation. Multiple factors that are taken into consideration when determining compensation are taken into account in the included salary range for this position. The candidate’s skills and experience, knowledge of the job, licensure and certifications, geographical location, and other particular business and organizational requirements may all influence the actual offer of base pay. It is not typical for a person to be hired at or near the top of the range for their role because TD places career development at the forefront of our colleagues’ experiences. As a candidate, you are encouraged to inquire about compensation and have an open conversation with your recruiter, who can provide you with more specific information regarding this position.
Governance & Control
Job Description:
The Quality Assurance Associate makes any necessary adjustments and conducts quality checks on phone calls and requests processed by other Deposit Operations departments.
Who We Are:
TD is the fifth-largest bank in North America by number of branches and stores, making it one of the world’s leading financial institutions. Over 27 million homes and businesses in Canada, the United States, and all over the world receive legendary customer experiences from us every day. Over 95,000 TD employees contribute their expertise, creativity, and talent to the Bank, the people we serve, and the economies we support. Our mission to improve the quality of life for our employees, our communities, and our customers are the driving forces behind our actions. We believe that every colleague, regardless of where they work, is interacting with customers because TD is deeply committed to being a leader in customer experience. We are innovating to improve the customer experience and develop capabilities to shape the future of banking as we build our business and implement our strategy. We can help you reach your full potential, whether you have years of banking experience or are just starting out in the financial services industry. We are here to help you achieve your objectives through mentorship and training programs as well as regular conversations about leadership and development. We continue to expand as an organization, and so will you.
The investments we make in our coworkers to assist them and their families in achieving their financial, physical, and mental well-being objectives are reflected in our Total Rewards package. At TD, Total Rewards includes a base salary, variable compensation/incentive awards (such as eligibility for cash and/or equity incentive awards, typically through participation in an incentive plan), a number of other important plans, such as health and well-being benefits, savings and retirement programs, paid time off (such as Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Read more.
We are delighted that you are contemplating a TD career. We are committed to giving our employees the support they need to succeed at work and at home through regular development conversations, training programs, and a competitive benefits plan.
We want to help you succeed if you are interested in a particular career path or want to improve certain skills. In order to unlock future opportunities, you will have regular career, development, and performance conversations with your manager. Additionally, you will have access to an online learning platform and a variety of mentoring programs. There are numerous career paths available within our organization at TD—and we are committed to assisting you in locating opportunities that support your objectives—whether you have a passion for assisting customers and want to expand your experience, or you want to coach and inspire your colleagues.
To ensure that you have everything you need to succeed in your new position, we will provide training and onboarding sessions.
We will schedule an interview by contacting interested candidates. We do our best to notify all applicants of their outcomes via email or phone call.
Send an email to the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com if you are a disabled applicant and require accommodations to complete the application process. Be sure to include your full name, the best way to reach you, and any accommodations you require to complete the application. Without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, all qualified applicants will be considered for employment.